Send feedback or report a problem

Describe the problem

Start with the action attempted, the expected result, and what appeared instead. Include exact error text. Settings → Help & About → About InMotus shows version and build.

• Name the screen and preceding steps.
• Say whether it happens every time or under specific conditions.
• For Watch issues, describe both displays and the connection.
• Include Client Support ID when support needs to identify a coach connection.

Open the composer

If Mail is unconfigured, Copy Email lets you use another mail app. Opening the composer does not send the message.

1. Open Settings → Help & About → Feedback.
2. Choose Type.
3. Add an optional reply email and write Message.
4. Choose Send to open the native Mail composer with app context.
5. Review and send the message in Mail.

Report import or restore problems

Preserve the original file. Note whether the error occurred during inspection or import, the selected sections, and any unfinished-workout conflict. Do not delete local history or manually edit the backup as a first step.

• Export current data before another restore if you need a safety copy.
• Use a newer backup or omit a conflicting section when the error identifies that option.
• Describe the problem before sending a backup containing personal data; support can identify what additional information is needed.